20 Openings: Wipro - Walk-In Drive for Any Graduates Freshers & Experienced from 2nd - 4th Sep'2025

20 Openings: Wipro - Walk-In Drive for Any Graduates Freshers & Experienced from 2nd - 4th Sep'2025

Wipro - Fresher Walk-In Drive (IT Service Desk Analyst L1, Bengaluru):

Job Details

Company: Wipro

Role: IT Service Desk Analyst - L1 (Technical Support, Voice/Blended)

Eligibility: Freshers & Experienced (0-3 years)

Openings: 20

Experience Required: 0-3 years (IT Helpdesk/Global Service Desk)

Employment Type: Full Time, Permanent

Experience Required: 0-3 years (IT Helpdesk/Global Service Desk)

Employment Type: Full Time, Permanent

Department: Customer Success, Service & Operations

Location: Sarjapur Road, Bengaluru

Shift: 24x7 rotational shifts (Work From Office, 5 days/week, 2 weekly offs)

Salary: Not Disclosed

Walk-In Interview Details

Date: 2nd 4th September 2025 (Tue-Thu).

Time: 10:00 AM 12:30 PM

Venue:

Wipro Ltd-S4, Doddakannelli, Kaikondrahalli, Sarjapur Road, Bengaluru, Karnataka - 560035

Contact Person: Pallavi M

Candidate Profile

Any graduate (no stream restriction)

0-3 years experience in IT helpdesk (Voice/Global Service Desk preferred)

Strong communication skills (verbal & written)

Knowledge of ITIL framework & troubleshooting

Basic understanding of Networking (DHCP, DNS, TCP/IP, VPN)

Knowledge of Windows / Mac OS, VDI, MS Office, 0365, Outlook, Zoom, Jabber, Browsers, VPN

Must be open to night shifts, weekends & holiday support

Roles & Responsibilities

Provide technical support for end users (applications, OS, networks).

Diagnose, prioritize, and resolve IT incidents via calls, chat, email, or walk-in.

Escalate urgent issues & ensure SLA compliance.

Log and document all service desk interactions.

Troubleshoot standard applications (Outlook, 0365, VPN, Zoom, etc.).

Ensure excellent customer service & user. communication.

Note: This role is ideal for fresh graduates who want to start in IT Support/Service Desk (L1) and grow into IT Infrastructure/System Admin roles.