Accenture Walk-In Drive for International Customer Support (Voice Process) Graduate or Undergraduate 21st & 22nd August 2025

Accenture Walk-In Drive for International Customer Support (Voice Process) Graduate or Undergraduate 21st & 22nd August 2025

 Job Role: International Customer Support - Voice Process

Walk-In Interview Details:

Dates: 21st & 22nd August 2025

Time: 10:00 AM - 4:00 PM

Venue:

Candor Tech Space, Tower-9, Ground Floor, Sector-21, Dundahera, Gurugram, Haryana-122001

Contact Persons: Shefali / Sanya / Akash

Eligibility Criteria:

Education: Graduate or Undergraduate (both accepted)

Experience: 1-4 years in International Voice Process (X Freshers not eligible)

Must be flexible with rotational shifts (24/7 support)

 Job Responsibilities:

Handle and resolve international customer queries via voice support

Manage escalations & complaints with best possible resolutions

Ensure closure of faults/complaints within SLA timelines

Deliver customer service that transforms into a value-generating service

Work as an individual contributor under team supervision

Follow standard processes and guidelines to resolve routine problems

Skills Required:

Excellent spoken English (neutral/clear accent)

Problem-solving skills with logical reasoning

Adaptability & flexibility to handle different situations

Ability to perform under pressure

Quick learner with results-driven mindset

◆ Job Details:

Work Location: Gurugram

Shifts: Rotational (including night shifts)

Employment Type: Full-time, Permanent

Openings: 100+

Preparation Tips for Interview:

Expect voice & communication assessments (grammar, fluency, accent checks)

Be prepared for customer service scenario questions like:

"How will you handle an irate customer who keeps shouting?"

"What steps would you take if a customer's problem isn't resolved in the first call?"

Showcase patience, empathy, and problem-solving ability in answers

Emphasize your past international voice experience